Frequently asked questions

Registration & Account

To create an account all you need to do is click the sign up button, follow the prompts and fill in the fields correctly. Once you have completed this, you will receive an email verifying your account. As soon as these steps are finalized, you are ready to go!

Have you forgotten your password? Don't worry it happens all the time! Click on the 'Forgot Password?' link. You will need to fill in a few details, following this you will recieve an email allowing you to reset your password. Alternatively, contact player support and one of our friendly staff will help you with this process.

Your deposit should be instant! If the funds have not been added to your account please do not hesitate to contact the player support.

Currently we have EUR, USD, AUD, NZD, CAD, BTC, LTC and USDT. If you're looking for more information head to our 'Payment Options' page.

Account

Please be sure to check your spam and junk folders as some email providers may detect the email as such. If it still hasn't been sent to your email account please contact support and they will be able to send through a new verification email.

No, it is prohibited to have multiple accounts. Users can register only one account and we only allow one account for each computer / IP address / household.

Yes! Simply head to the 'Wallet Page' and add any one of our currency options.

Deposit & Withdrawals

We have many different methods available to deposit. Please visit our 'Payments Page' to learn more about our wide variety and pick a system that best suits you.

Our goal is to ensure players receive their winnings fast and efficiently. Most withdrawals will be processed instantly, however, there might be some cases where more time is required. After the withdrawal has been processed the length of time it will take to arrive in your pocket will depend on which payment method you have used. For more information on the average times for each payment system check out our 'Payments Page'.

The minimum amount withdrawable is 20 EUR. The maximum amount withdrawable is 30,000 EUR a month. However, this amount is negotiated for VIP players at the casino's discretion.

Promotions & Bonuses

A bonus is additional money that can be added to the players account. So what is the catch? The only catch with a bonus is that it must be wagered through before you can withdraw it. The amount that needs to be wagered varies depending on the size of the bonus.

It's simple! Just check in the account section underneath bonuses. If you have any issues with this contact our support team and they can help you out.

Yes, you will not be able to withdraw the bonus money until it has been wagered. You will not be able to utilize the purchase feature button. There will also be a maximum bet limit on the bonus.

The Casino

All games are available in fiat currency, but some providers are inaccessible with cryptocurrencies. Please be sure to check out our game category specific to 'cryptocurrency games'.

Yes of course! All slot games on the casino have demo versions that are available. Feel free to browse, test, compare and decide on your favourite games before making a deposit.

In most cases the game will just continue where you left off. However, if your computer freezes or you lose internet connection the game will be played to completion on the server end. In this case, any winnings will be credited into your account.

Don't worry! Every spin and bet placed is stored in our database to deal with these issues. If you feel that an error has occurred please speak to our support staff and they are there to help!

Security

Absolutely! Our website runs on 128-bit SSL (Secure Socket Layer) encryption, this ensures all data is safe and secure. All of your credit card details and personal information is under the reliable protection of security professionals.

Yes, in order to comply with our Curacao license we require all players to upload documents to verify their identity. This is to ensure that we create a safe and regulated environment where you can fully enjoy the full extent of the website.

Yes, we must be in accordance with the rules stated on our Curacao license. In cases, where it is necessary, we will ask for more or alternative document copies.

We try to get all documents verified as soon as possible, however, this is not always the case! Please feel free to contact our support staff for an update on your document verification.

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